Service - Technical Support of ICT

Services of SIMAC TECHNIK

Service processes define the workflow, competences and responsibilities. The basic tool for technical support is the helpdesk system in which all the requirements for technical support and persons responsible for resolution and additional information are recorded. Services with guaranteed repair time are secured through comprehensive service warehouse locations in Prague and Brno.

Standard Services

RpT (repair time) - guaranteed repair time
Service is achievable 5x8 (8:00 - 17:00) or 7x24.
The fastest guaranteed repair time is 4 hours.
RST (response time) - guaranteed response time
Service is achievable 5x8 (8:00 - 17:00) or 7x24
The fastest guaranteed response time is 4 hours.
PA (professional assistance) - guaranteed consulting support
Service is achievable 5x8 (8:00 - 17:00)
Guaranteed response times during the next working day.